Looks like this:
When I restart my machine, the apple screen is all pixelated. From what I've been told this is a HARDWARE issue. I called AppleCare, was on hold for nearly a half hour to get some rep that sounded like he'd been with Apple five minutes. After 15 minutes and no resolution, I asked to speak to a second tier rep. I was on hold for another half hour and got some mega-asshole supervisor who told me it sounded like a bad logic board and to take it to the apple store. He made no steps to troubleshoot my problem. I could "take it to the apple store for an analysis". I explained that i use my $2k macbook for my day job and my labor of love job (audiobook narration) and I would need to get a timeline as to how long I'd be without my computer. He couldn't give me that. I asked if I could get a loaner then (see previous post about my experience that made me fall in love with AppleCare). He said no. I explained that I couldn't be without my computer for an extended period since I'm on deadline. I explained that i didn't want to drop my computer off at the Apple store with no idea when I'd get it back. He could do nothing for me. He was a real dick about it and told me that "it wouldn't be fair" to have my computer fixed before other people who were waiting. Huh? Did I ask him to bypass other people? I asked for a timeline before I drove an hour to drop my computer off. Is that too much to ask?
And since he played the fair card....
What's not fair, asshole Apple rep is selling a $2k lemon, making a customer hold for over an hour and expect them to blindly drop off their $2k which they rely on with no idea as to when they can expect it back. He told me that since my macbook functions, I should keep using the on/off button to force it to shut down. I asked him if it was bad for the life of the computer and he said it was. So this is what Apple suggests? Instead of working with me on getting this to work properly, they suggest I do something to shut it down that is bad for the life of the computer but I guess they don't care how long this computer lasts.
I was pretty blown away when the guy just seemed to not care about my $2,000 lemon macbook pro. After all, my experience with Apple this far had been nothing but positive. I was always super impressed with their stellar customer service and their devotion to quality and customer satisfaction. This seemed like a blatant contradiction so I did some research and got the TCook@apple email address to escalate my issue to the next level. That was December 13th. Unlucky 13. Could it have not gone through? So I resent it 3 weeks later and then again last week. Nothing.
Everytime my computer crashes, every time my wifi doesn't connect, every time I have to hold that damn on/off button to force my computer to shut off (so I can start it again), the anger in me is stirred for being taken a sucker my Apple. All these years I was mistaken. Apple is not worthy of my enthusiasm or loyalty. I didn't buy my Macbook at Best Buy. I bought it directly from Apple as I have nearly every single Apple product that I own and they have completely refused to help me.
My next step is taking it to the Apple store and dropping it off but I am on back to back deadline until March 3rd and cannot afford to be without my computer and then I basically get to put my career on hold until Apple gets around to fixing my computer.
Incidentally, Tim Cook decided to change the hold music at Apple simply based on an email that a customer sent complaining about the music! Wow. He's really got his priorities straight.
Did anyone read my email? Just on the fact that I was on the phone with Apple care for an hour and a half with no resolution should be enough to warrant any response but nothing.
Former Apple enthusiasts who have their own rotten Apple experiences are invited to comment.
Did Tim ever reply to your email?
ReplyDeleteNope. Nothing from Apple corporate.
Delete